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FAQ - Frequently Asked Questions
Voluntary Exchange Program
Continental IceContact 3 in size 205/55 R 16 94 T, 205/60 R 16 96 T and 215/55 R 16 97 T
How do I check whether the tires on my vehicle are affected?
Please check the tire brand (Continental), product line, size and DOT serial number of your tires. The affected tire sizes are 205/55 R 16 94 T, 205/60 R 16 96 T and 215/55 R 16 97 T. The affected article description and DOT serial numbers are as follows:
| Article description | DOT serial numbers |
Continental IceContact 3 205/55 R 16 94 T | DOT 1CP03 CWT5 1820 DOT 1CP03 CWT5 1920 |
| Continental IceContact 3 205/60 R 16 96 T | DOT 1CP03 CWTP 1720 DOT 1CP03 CWTP 1820 DOT 1CP03 CWTP 1920 |
| Continental IceContact 3 215/55 R 16 97 T | DOT 1CP03 CWU9 1820 DOT 1CP03 CWU9 1920 |
The last four digits of the DOT serial numbers indicate the production period (week/year). Tires produced in calendar weeks 17, 18 and 19 of 2020 are covered by this voluntary exchange program (depending on tire size, please see above). No other tire sizes, production periods or product lines are affected.
Affected tires were sold in Sweden, Norway, Finland and Estonia.
What do I have to do if I have affected tires?
Affected tires will be replaced by the tire dealer where you have purchased the tires. In case of questions, please visit our page for more information or contact the local organizations named on the website for details.
Will all dimensions mentioned above be replaced?
Yes, tires of the dimensions and DOT-codes stated above will be replaced.
What about tires subject to the exchange and bought in another country than Sweden, Norway, Finland and Estonia?
If you feel uncertain, that your tires could be potentially affected, please contact your local tire dealer for a check. The tires will be exchanged also in other countries if they were bought in Sweden, Norway, Finland and Estonia. The same conditions apply as for the exchange in the four countries.
Were the affected tires sold in other countries like Russia, Belarus, Austria, Switzerland or Baltic states other than Estonia?
No. The affected tires were delivered only to Sweden, Norway, Finland and Estonia. If you feel uncertain, that your tires could be potentially affected, please contact your local tire dealer for a check.
When will this exchange program start and for how long will it run?
Our voluntary exchange program started on February 5, 2021. We have informed the national authorities and are in touch with our dealers to implement the program. The program will run for an indefinite period so that tires can also be exchanged at a later date (see also item “Costs”). Nevertheless, we strongly recommend that you check the tires on your car before you use it again. The tires concerned must be exchanged as soon as possible.
What costs will be incurred?
Continental will credit the full purchase price of the replacement tire (including costs for mounting, balancing etc. if applicable) for all exchanges made until December 31, 2021.
After December 31, 2021, the compensation will be based on the currently valid version of the Continental warranty regulation.
Why are you having these tires replaced?
Due to a non-conforming production process, the tires could potentially have an instantaneous pressure loss with a possible negative effect on vehicle handling. To date, Continental has not received any reports of accidents or injuries in connection with this condition. The exchange program is being initiated voluntarily to avoid any potential risk to vehicle drivers and other road-users. The affected tires were delivered to customers in Sweden, Norway, Finland and Estonia.
What measures will you be taking to address the condition?
The applicable production procedure was updated immediately upon the discovery of the non-conformity. All other IceContact 3 tires have been produced properly.
Have there been any reports of accidents in connection with the affected tires?
To date, Continental has not received any reports of accidents or injuries in connection to the tires in scope of this exchange program.
What do I do if I have further questions about the program?
We have compiled further information including contacts of local tire dealerships on our internet page. Please contact your local tire dealer in case of further questions.
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