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FAQ - Frequently Asked Questions
Voluntary Exchange Program
How do I check whether the tires on vehicle are affected?
The tires can be identified by brand, size, Department of Transportation (DOT) week codes and the tire mold number, which are outlined below. The last four digits of the DOT serial numbers indicate the production period (week/year). Affected tires will be replaced free of charge.
| Continental PremiumContact 6 SSR* 315/35 R22 111Y XL Tire mold number: 416190 | A3RR D7VC 5118 | Germany |
| Article description | DOT serial numbers | Country |
| General Tire Grabber AT³ LT235/85 R16 120/116 S Tire mold number: 416165 | A30R HMRA 0819 | Austria, Germany, Great Britain, Netherlands, Spain |
| General Tire Grabber AT³ LT235/85 R16 120/116 S Tire mold number: 416165 | A30R HMRA 1318 | Great Britain |
| General Tire Grabber X³ LT265/70 R17 121/118 Q Tire mold number: 414719 | A3AH HMMM 1518 | Great Britain |
The last four digits of the DOT serial numbers indicate the production period (week/year).
What do I have to do if I have affected tires?
Affected tires will be replaced (with new Continental/General Tire tires) by the tire dealer where you have purchased the tires.
What do I do if I have further questions about the program?
We have compiled further information including your local contacts on the internet page. Please get in touch with your local contact person for further questions.
What costs will I probably incur?
Continental will credit the full purchase price of the replacement tire (including costs for mounting, balancing etc. if applicable) for all exchanges made on new Continental/General Tire tires until September 30, 2021. After September 30, 2021 the compensation will based on the currently valid version of the Continental warranty regulation.
Why are you having these tires replaced?
The impacted tires may experience sudden air loss or belt edge separation which could lead to partial or full tread loss. Continental has not received any reports of accidents or injuries resulting from this condition
Have there already been any accidents?
No, we are not aware of any accidents or personal injuries.
When will this exchange program start and for how long will it run?
Our voluntary exchange program started on March 19th, 2021. We have informed the national authorities and are in touch with our dealers to implement the program. The program will run for all exchanges made on new Continental/General Tire tires until September 30, 2021. After September 30, 2021 the compensation will based on the currently valid version of the Continental warranty regulation. We strongly recommend that you check the tires of your car before you use it again. The tires concerned have be exchanged as soon as possible.
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