FAQ

Warranty

The warranty covers tyre conditions that are related to manufacturing process. For the decision whether the tyre conditions are related to manufacturing process or not, the complaint tyre will have to be inspected by our authorised tyre inspector. For detailed information of our Warranty kindly refer:

Warranty Policy

Online Registration

You are encouraged to register online after buying Continental tyres. However the warranty is still valid for 5 years from date of purchase, provided that proof of payment/ purchase is still available, even without registering. The registration offers the opportunity to store the receipt for claim purposes within the 5 years from date of purchase.

Kindly register for your warranty here. Just follow the step-by-step at the site.

For Dunlop and Viking branded tires, you do not need to do the online registration. Kindly keep the receipt for future reference for warranty purposes.

CATI

CATI is our Continental Approved Tyre Inspector (CATI). They are dealers authorized by Continental to assist customers on complaint tyres and approve or reject a concession based on the tyre(s)' inspection finding.

Claim Procedure

It is not necessary. Please visit our nearest CATI (for Passenger and Light Truck Tyre) / Dealer(for Truck Tyre) for faster decision making on warranty and tyre adjustment process.

1. Check for the nearest CATI at your area here

2. Once you have identified the shop, kindly bring the tyre(s) to the CATI shop for further assistance.

Please refer to previous FAQ.

Option 1:
You can drive to nearest OEM service centre and they will assist further for warranty process

 

Option 2:
You can refer to our new tyre warranty process

Kindly refer previous answer.

Kindly refer back to the dealer you have visited to process for warranty or further explanation/ assistance.

You can locate nearest CATI at your area for further assistance.

We are sorry but unfortunately the claim needs to be done within Malaysia.

Duration

This depends on the location of the dealer and also the point at which Continental is notified of the tyre complaint. In general it will take around 2 weeks.

Compensation

The compensation will be on pro rate basis of the remaining tread depth and based on the tyre market price  (example: if the remaining tread depth is 80%, you have to top up the difference of 20% based on the tyre price to get a new tyre. But, if the remaining tread depth is more than 85%, the tyre will be replaced free of charge for you).