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About Us

CONTI SURE POLICY (ROAD HAZARD WARRANTY)

“CIPL” refers to Continental India Pvt. Ltd. Having its registered office at 11th Floor, Tower B, Vatika Mindscapes, Near Sarai Metro Station, Sector 27 D, Faridabad, Haryana-121003

The Conti Sure Plan covers Continental Passenger Car Radial Tyres under Road Hazard Warranty that are:-

a.     newly purchased tyres of Continental

b.    operated in normal service (i.e., for its manufactured purpose)

c.     purchased from Authorized CIPL dealer

d.    warranty mandatorily to be registered under Continental TCP (Total Confidence Plan) app which is a digital tool for managing warranty claims for Continental tires

Road Hazard Warranty refers to Warranty against unrepairable/unserviceable road hazard damages such as impact and/or cut damage (tread, shoulder, and/or sidewall), and/or penetration by sharp thin object, and/or run flat on account of impact and or cut damage, and/or damage through deep cuts (moisture-oxidation).

1.REGISTRATION

1.1  Tyres must be registered for the Conti Sure Policy within seven (7) days from the date of purchase. Registration after 7-days’ period will be covered under Normal Warranty.

1.2  Each tyre is required to be registered under the Conti Sure Policy via Continental TCP Application (Can be downloaded through App Store). The registration should be completed by either the authorized CIPL dealer or consumer and should include the mandatory information set out as a minimum requirement. Mandatory requirements are – GST Invoice, customer personal contact information, Tyre D.O.T number, Tyre Size & Pattern, Barcode and Vehicle Details.

By providing your personal data and submitting the same, you shall be deemed to be giving consent to the collection, storage, and/or processing of your personal data pursuant to the Personal Data Protection Act and any other data protection regulations/legislations.

2. COVERAGE

2.1  Other than the excluded conditions listed in Section 3, the Conti Sure Policy covers unrepairable tyre damage within twenty four (24) months from the date of purchase or 60% wear, whichever is earlier.

2.2  Wear calculation will be based on New Tread depth up to the level of tread wear indicator                    

2.3  Replacement of Tire will be offered on Pro-rate, based on percentage of remaining tread depth. End user will bear the equivalent cost of the wear of the tire along with all applicable taxes.

2.4  This warranty is valid for original purchaser of the tyres and cannot be assigned or transferred to any other party or subsequent buyers.

3. WHAT IS NOT COVERED BY THE CONTI SURE POLICY

3.1  Damage caused by all kind of abrasion road hazard which does not cause unrepairable structural damage.

3.2  Any wear caused by improper application, defective brakes, shock absorbers, misalignment, wheel imbalance.

3.3  All types of repairable Tread damages (Puncture repairs are considered repairable limited to the center of the tread area)

3.4  Improper tyres inflation and/or improper load/speed practices.

3.5  Other Exclusions:

  • Willful damage (Intentional Damage – Manipulation on Tyre or a cut by any sharp instrument) or warranty abuse
  • Rim irregularities and rim damage.
  • Overloading, racing, competition, modifications of any sort.
  • Chemical corrosion.
  • Tyre purchased from Unauthorized Dealers
  • llegally imported tyres
  • Original Equipment (OE) tyres.
  • Misuse or misapplication.
  • High wear in short period.
  • Any incidental and consequential damage such as towing, car rental charges, hotel charges, loss of time, inconvenience, loss of use of vehicle, commercial loss or loss by any other reason except covered in point No.2 above.

4. WARRANTY CLAIM

4.1  To make an eligible claim under this Conti Sure Policy, consumer must visit, along with the complaint tyre to an authorized CIPL dealer. Any case filed by either you or the- authorized CIPL dealers, must be made via TCP Application along with all the mandatory information.

4.2  Once a claim is duly made with respect to a Product, all assessments/ validation relating to the damage shall be made by Continental Technical customer service team. Any decision of such authorized member and his/her findings will be final.

4.3  Liability of CIPL is limited to the costs of the replacement of the tyres on a pro-rata basis based on remaining tread wear.

4.4  The amount to be compensated for tyres will be on the Pro-rate basis subject to the average unused remaining tyre tread depth (“RTD”). The unused RTD is the original tread depth down to the level of tread pattern wear indicator.

4.5  Charges for fitment, balancing, and alignment or any other charges as applicable at the time of mounting or demounting the tire on vehicle shall be borne by the consumer and will not have any intervention between CIPL and Dealer.

4.6  The compensable Product claimed shall become the property of CIPL.

Disclaimer:

  • CIPL reserves the right to make any modification / alteration in this policy from time to time and thereafter intimate the same to all concerns.
  • The company should not be held liable for any assurance, commitment, representation, promise or agreement made by its dealers, employees or authorized representatives or any OEMs etc that contradicts or deviate from any of the terms and condition mentioned in this policy.

Registered Office: Continental India Private Limited, 11th Floor, Tower B, Vatika Mindscapes, Near Sarai Metro Station, Sector 27 D, Faridabad, Haryana-121003, India

e-mail: cstiresindia@conti.in

Website: https://www.continental-tires.com/in/en/

Continental Authorized Dealer Locator: https://stores.continental-tyres.in