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TrukFix Service Program

Emergency Roadside Assistance

TrukFix is Continental's emergency roadside assistance program available to National Account customers within the USA and Canada. TrukFix can accommodate your fleet's emergency breakdown requirements for tires and tire related services. We know that once a driver is on the road, time is of the essence. If you suffer a tire-related breakdown, no matter where you are, our trained dispatchers will get you back on the road with minimum downtime and maximum convenience.



Request Service


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Manage ERS Requirements



Your Benefits

A Single Number to Call

Call our emergency hotline 1-877-TRUKFIX to trigger our North American network of service providers who stock Continental and General Tire products.

Anytime Availability

Service for tires is available 24 hours, 7 days a week in the USA and Canada. No question. Just call the hotline or use the 360° Smart App to request service at your desired location and we take it from there. You can either request full service or simply get help locating your nearest dealer.

Quick, Professional Service

Continental partners with one of the leading call centers in the industry to fulfill requests through our TrukFix program. We verify each point of service to ensure they have our tire products stocked and can provide the repairs you need on an emergency basis. Our professionally-trained dispatchers stay in constant contact until the vehicle is back on the road. We communicate status updates quicker than ever before. Every call is monitored and a final follow-up call is made the next day to ensure satisfaction.

Membership Fees

The membership fee will be $15 if the case is called in through the hotline, or $7 if the case is entered using the 360° Smart Web App for TrukFix.

Predictable Pricing with Convenient Billing

Drivers shouldn't have to worry about covering costs on the road, nor should fleet managers worry about paying too much for emergency repairs. You'll receive fast, expert services and tire products whenever you need them with guaranteed, published pricing. TrukFix offers processing through our National Account billing system with invoices sent to your designated billing location.


TrukFix 360° Smart App

About the Web App

360° Smart for TrukFix is a simple web app that enables the user to submit, process, and track TrukFix emergency roadside assistance requests in real-time.

It ties directly into systems used by TrukFix dispatchers, making information visible to:

  • Continental TrukFix Dispatchers
  • Fleet Dispatchers
  • Drivers
  • Fleet Managers
  • Service Providers (Dealers)


Hand holding phone with TrukFix
360° Smart Accounts Receive
  • No hotline hold times! Instantly submit a case and get real-time status alerts.
  • Request emergency roadside assistance. Use automatic GPS mapping of your location or manually input an address and add notes.
  • Upload photos. Show the affected tire, your truck, location or other identifiers to help the service provider locate you faster and serve you better.
TrukFix 24/7 support
  • Request service at a dealer location. Get predictable pricing and convenient billing.
  • Schedule service at your fleet yard or other location of your choice. The dealer will be informed of all fleet service requirements ahead of time
TrukFix GPS
  • Track open cases in real-time. See which dealer accepted the case, their ETA, when they arrived, and other details as they happen.
  • See last night’s cases. Review the last 24 hours of activity without searching for specific cases. As a fleet manager, after-hour road calls are visible as soon as you open the app the next morning.

TrukFix App home screen
  • Digital records. No more lost or illegible paperwork.
  • Electronic time stamps on status updates, ensuring down-to-the minute accuracy on technician arrival time and truck roll time.
  • Accurate, easy billing verified by both the fleet and service provider.
TrukFix Smart App photo upload
Service Provider (Dealer) Benefits
  • Be informed. Get all the information you need prior to going to the call: what fleet they belong to, where to go (including detailed notes as submitted by the driver), and what happened.
  • View and upload photos. See the incident before you leave, to ensure you have the correct equipment to service the need. Upload photos of the damaged tire directly from a mobile phone.
  • Receive fleet service requirements. Get requirements directly in the app, as the TrukFix dispatcher assists with collecting the required information and documentation.
  • Submit status updates with one click. No need to stay on the phone. The fleet dispatcher, TrukFix dispatcher, and driver will all see your status in real time. Let them know “I’m on scene” and everyone is notified instantly.

Downloads

TrukFix Program Overview

TrukFix Program Overview

pdf 436 KB

TrukFix 360° Smart App

TrukFix 360° Smart App

pdf 3 MB


Conti360° Fleet Solutions & Services