When a roadside event occurs, every minute matters. TrukFix is Continental's digital roadside service ecosystem designed to connect fleets, dealers, dispatchers, and service providers in a faster, more efficient, and more transparent way.
By combining intelligent dispatch technology with Continental's trusted nationwide service network, TrukFix helps keep trucks moving while simplifying the roadside service experience for everyone involved.
But what truly sets TrukFix apart is flexibility.
Unlike traditional roadside programs that require fleets and service providers to use a single platform, TrukFix gives customers the freedom to choose the Emergency Roadside Service (ERS) technology that best fits their operation.
One network. Multiple platforms. Your choice.
Most roadside service programs force fleets and dealers into a proprietary technology platform.
Continental believes technology should work for the customer, not the other way around.
That's why TrukFix was built as an open ecosystem that allows fleets and service providers to select the ERS platform that best meets their business requirements while still leveraging Continental's trusted service network, National Account programs, and roadside support capabilities.
Whether your operation requires enhanced maintenance management, automated dispatching, API integration, or advanced reporting, TrukFix provides the flexibility to choose the solution that works best for your organization today and evolve as your needs change.
Fleets and dealers enroll with an ERS technology partner of their choice and provide their Continental National Account information.
Set operating preferences including service requirements, preferred dealers, dispatch settings, contact information, and tire specifications.
When a roadside event occurs, a service request is submitted digitally through the selected ERS platform.
The platform automatically routes the event based on fleet preferences, dealer availability, location, and tire inventory to help connect the vehicle with the right service provider as quickly as possible.
The roadside event is documented digitally from start to finish, providing real-time updates, service records, ETA tracking, and communication throughout the process.
Customers continue utilizing their existing Continental National Account pricing, delivery commission processes, and Conti360° Fleet Services invoicing, eliminating the need for new billing systems or administrative workflows.
Automated dispatching helps reduce delays and improve service efficiency by quickly identifying the most qualified service provider for each event.
Track roadside events in real time with digital documentation, communication records, status updates, and reporting capabilities all in one place.
Access Continental's extensive dealer network and roadside service partners to keep vehicles moving wherever the road takes them.
Eliminate phone calls, emails, spreadsheets, and manual tracking through a connected digital experience.
Continue using your existing National Account pricing and Conti360° Fleet Services invoicing processes without introducing new administrative burdens.
More Service Opportunities
Gain access to roadside events from Continental National Account fleets as well as additional service opportunities through connected ERS platforms.
Digital Workflows
Manage roadside events electronically through modern tools for dispatching, communication, documentation, and reporting.
Operational Flexibility
Participate in the way that works best for your business, whether through full platform access, guest mode, or API integration with your existing systems.
Business as Usual
Continue using established Continental delivery receipt, crediting, and commission processes without additional billing complexity.
TrukFix supports multiple industry-leading ERS technology providers, allowing fleets and dealers to select the partner that best aligns with their operational needs and digital strategy.
A connected fleet maintenance platform that streamlines communication and collaboration between fleets, call centers, service providers, and technicians.
A unified maintenance and roadside management platform that connects fleets, service providers, tire dealers, and call centers through a single digital experience.
An advanced technology platform leveraging AI, machine learning, and emerging technologies to improve operational efficiency and customer experiences.
TrukFix combines Continental's trusted service network with the flexibility of an open digital ecosystem to create a smarter roadside service experience.
With intelligent dispatching, end-to-end digital case management, nationwide coverage, and the freedom to choose the technology platform that fits your business, TrukFix helps fleets reduce downtime, improve visibility, and keep vehicles moving.
Your Network. Your Platform. Your Choice. That's the TrukFix Difference.
